What is the business benefit and impact from automation? Simply adopting technology for the sake of it can actually be detrimental to the overall employee and customer service experience so upfront due diligence can save a lot of time and money and avoid chatbot failure. No Clear Business Case: Many organizations embarked on a journey to offer a conversational interface without articulating or understanding what business problem they are going to solve.Chatbots cannot have a do-it-once and forget-it approach, You need to think about maintenance and fine-tuning the chatbot from Day 1 to keep up with changing user’s expectations and dynamic business system needs. Black Box AI with no Automated Learning: Companies were so focused on getting the first chatbots successful that they did not plan for the long term.Take the example of Erica, Bank of America’s banking virtual assistant that had a development team of 100 in 2017 with an investment of $30M over 2 years. Cost Prohibitive: It takes a lot of AI commitment both in terms of time, money and resources to get a decent quality chatbot deployed in production.In order to gain acceptance from, it is essential to ensure your chatbot/virtual assistant can carry a multi-turn conservation without getting stuck in a loop. With Acuvates - Enterprise chatbot Builder Platform, youll discover how amazingly simple is it to build bots that connect and engage with your customers. It is easy to trick the bot by changing your question midway and leaving the bot all confused. Limited Conversational Capabilities: Most enterprise bots lack 3rd generation chatbot capabilities such as Context Awareness or User Profile Understanding.They lack modern Machine Learning and AI capabilities such as Natural Language Understanding (NLU) and Natural Language Processing (NLP) capabilities that can decipher user’s goals and intents without any manual intervention. Rigid Scripted Bots with no ML/AI: Many 1st & 2nd generation chatbots fall into the category of glorified if/else script platforms.
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